A Night to Remember -- FAQ
 

FAQs

General

Q: How far in advance should I book the decor for my wedding?
A: We generally advise our clients to book their wedding décor 9 to 12 months in advance to ensure the availability of the décor items and the designer for the specific date. If you do not fall within the specified time frame, no worries. Please give us a call and we can discuss the options available to you. We are more than happy to help transform your wedding day décor vision into a reality whether you are planning your event 2 years in advance or 2 weeks.

Q: Would I be able to book my wedding décor if I haven’t booked a venue yet?
A: We generally recommend that clients book their venue first before booking the wedding décor in order for our designers to know the perimeter of the space they are working with and the color scheme of the venue. Some venues supply certain décor options and some do not. It is best to know exactly what the venue provides and what you will require prior to consultation.

Q: What is your preferred method of communication?
A: We prefer email. That way everything said between company and client are recorded for future reference if ever needed.

Q: Where did you learn how to decorate events?
A: We have been trained through the Institute of Wedding and Event Design, and have been recognized as an Accredited Event Designer.


Products and Services

Q: What service area does your company serve?
A: We service approximately a 50km radius of Binbrook – this means anywhere within Hamilton, Stoney Creek, Ancaster, Burlington, Oakville, Milton, Mississauga, Brantford, Guelph, Kitchener, Cambridge, Niagara Falls, Niagara-on-the-Lake, St. Catharines, Thorold, Welland, Dunnville, Cayuga and the subsequent cities and towns in between.

Q: Do you offer DIY rentals?
A: No, this is not something we offer, we prefer to transport our products to ensure their safe arrival from point A to B. We only use the highest quality of products and don’t want to risk the possibility of them being damaged from not being re-packaged or transported properly.

Q: Do you provide full service décor, set up and tear down?
A: Yes, we provide full service set up and tear down. Our team will set up all décor items for your wedding and then tear down the décor after your event. You won’t have to worry about your décor – we will take care of everything.

Q: What happens if you don’t offer a product/service that I want?
A: We will do our best to connect you with the resource appropriate to your budget and needs, and will work with you to incorporate this product/service into your wedding design.


Additional Fees

Q: Will you set up our favours or any other various items that we want to include for our event?
A: We can set up your items for an additional fee. Please let us know the details of the items you require to have set up. We can then provide a quote.

Q: Do you charge for delivery, set up or tear down?
A: We charge $75 for delivery, set up and tear down for all local events in Hamilton, Ancaster, Stoney Creek, and Burlington etc. – which includes tear down at 1am. We charge $149 for delivery, set up and tear down for all long distance events in Niagara, Brantford, Oakville, and Mississauga – which also includes tear down at 1am.

Q: Are there any other additional fees?
A: Depending on the rentals and services you require, we may charge a damage deposit fee at a minimum cost of $100.00. This is fully refundable within 24 hours after the event once items have been counted and inspected for damage.
If your venue requires products prior to our anticipated arrival, you will be required to pay for an additional delivery fee. Typically this happens with linens, napkins and charger plates because the venue wants to set up the tables early and thus requires the linens to do so.
Some products may require an additional delivery/set up/tear down fee.


Consultation

Q: What information should I have ready prior to our consultation?
A: – The wedding date                                                – The venue                                             – An estimated guest count
– The number of people in the wedding party        – An estimated budget for décor             – What décor aspects the venue supplies
– A general idea of your wedding style/colours

Q: What should I expect from our consultation?
A: We offer all prospective clients a complimentary 1-hour consultation. When we meet with you, we will provide you with an overview of our company, who we are, how we work and what you can expect from us; we will discuss how we approach designing with our clients, our package options and pricing. We will then discuss your event, asking questions about what you are looking for and your expectations of your Event Designer. We encourage you to ask as many questions as you wish! Under no circumstances will we pressure you to book on the spot. We wish to leave you with a favourable impression of our company, and leaving you feeling comfortable and confident in your decision to work with us.

Q: What if I’m not ready to book on the spot?
A: That’s ok! We don’t expect you to. We understand that you may want to compare pricing and products with other event designers. We advise to keep in mind quality, value and customer service when comparing companies – all of which we have a high level of expertise in. Please note: we do reserve event dates and services on a first come first serve basis.

Q: What if I would like to reserve my wedding date but I don’t have all the details quite figured out yet?
A: We suggest you book the products and services that you are sure about, that way your wedding date and the products and services you want are reserved and the rest of the details can be figured out along the way. The most important thing is reserving your wedding date. We can continue to help you through the process of choosing your décor by utilizing Pinterest and putting together a compilation of ideas and doing mock set ups with the products you have in mind (when possible).


Booking Products and Services

Q: I would like to book services, what’s next?
A: In order to book your décor rentals and services, we require a 30% deposit, a signed service agreement and a signed contract stipulating the terms and conditions of our service. Once these documents have been processed and your deposit received, we can reserve your wedding date and services.

Q: What are my payment options?
A: We would require 30% of the total of your décor rentals in a non-refundable deposit to secure your date and products, the remaining 70% 2 weeks prior to your event. We are flexible with our payment options and can arrange for payment plans upon request. We currently accept payments in cash, cheque or email money transfer.


 Leading up to the Event

Q: How do I know I will receive exactly what I was expecting?
A: One month before your event, we send you a design plan. This design plan comprises all the details that will be taking place on the day of the event including pictures and precise details on how many products will be supplied, where they will be set up, colours, sizes, etc. We find that this process serves to assist our clients feel confident that they will receive what they were expecting. This also helps to minimize any possible miscommunication errors that could take place over the course of the months preceding the event. Therefore this gives us time to sort through any issues if any were to arise.

Q: When is the final payment and guest count due?
A: We require final payment in full approximately 14 days prior to the event.


Day of Event

Q: When do you set up and tear down the décor?
A: Typically, we deliver and set up the morning of the event around 9 am and we tear down the same evening at 1 am. Sometimes the venue may not have an event booked the day before your wedding and in this situation, we may be able to get in the day before for set up if it is accommodating with our schedule. This does not happen often but is sometimes possible. Delivery, set up and tear down times are arranged with the venue the week preceding the event. You will be updated with these details a few days prior to your event.

Q: How do you possibly remember all the details for my wedding?
A: Over the years we have learned ways to maximize our efficiency and minimize any issues that could potentially arise, we utilize checklists to ensure not even the smallest detail is forgotten.